natechodev ● 29 Nov 2023

Donncha McCarthy Appointed Chief Customer Success Officer at Natech

Press Release
Donncha McCarthy Appointed Chief Customer Success Officer at Natech
The C-level team is strengthening to accelerate the company’s international expansion

Athens, November 29, 2023 – Natech, a European Fintech company, welcomes Donncha McCarthy as its new Chief Customer Success Officer (CCSO). Having over 15 years of Senior Management and Executive Leadership experience in the core banking & fintech industry, Donncha will lead the development of a forward-thinking strategy to enhance customer relationships, satisfaction, and loyalty.

In his role as CCSO, Donncha will be directly aligned with the Deputy CEO, Mathias Schuetz, taking charge of the Customer Success Organization. This encompasses pivotal areas like Professional Services, Platform Services, Customer Success, Customer Support, and Training.

“We are reinforcing our highly experienced team of national and international professionals to fulfill Natech’s strategic vision of the future and ensure our global expansion. Donncha McCarthy’s addition to our international C-level executive lineup, with Mathias Schuetz as Deputy CEO responsible for the international expansion and Bernd Wendeln as Chief Commercial Officer, will strengthen our ability to accomplish our dedication towards achieving outstanding results for our customers”, said Thanasis Navrozoglou, CEO of Natech. “His strategic vision and hands-on management style align perfectly with our values, and we are all thrilled to have him on board”.

Donncha will play a key role in developing and overseeing the Customer Success Strategy, aiming to enrich the customer-centric culture across the organization. In fostering an environment of excellence, Donncha will empower fellow C-level executives in delivering high-quality customer support.

“I’m delighted to be joining Natech as they embark on the next phase of their growth to consolidate their position as a leading international Fintech company”, said Donncha McCarthy. “The company has a remarkable reputation for providing class-leading solutions built on the Natech platform to its customers. I look forward to working with the team and delivering more value to customers”.

Donncha, with his specialized knowledge and extensive experience, is poised to contribute significantly to the creation of added value for both Natech and its customers. The entire senior leadership team has a clear focus on delivering first-class customer experiences and driving international growth, marking the beginning of an exciting chapter of innovation, collaboration, and sustained success.

#ENDS#

About Natech

Natech is a European Fintech company that has been developing banking systems for distinguished financial institutions for the past 20 years. It aims to simplify financial software for small and medium sized financial institutes so they can achieve a competitive standing in the marketplace. Natech’s specially designed fully cloud-enabled suite of future proof and resilient solutions covers nearly every aspect of banking and financial needs, including Core Banking Systems, Anti-Money Laundering, Web and Mobile banking. The company operates from its offices in Greece, Germany, and Switzerland.

Natech has been consistently recognized and awarded among the top 5 European providers offering robust banking solutions and services to smaller scale and rising banks. With a global team exceeding 100 individuals and close partnerships with leading technology groups, Natech continues to expand and solidify its position in the industry.